Columbus Associate Showroom Manager

SuitShop is a US-based e-commerce suiting company–the first online brand of its kind, offering high quality, size- and gender-inclusive suiting at an affordable price point. With six brick-and-mortar showrooms in Atlanta, Denver, Chicago, Philadelphia, Boston and Houston along with tech-driven online sizing solutions and best-in-class customer service, SuitShop is experiencing record growth and is excited to bring new Showroom Managers onto the team. SuitShop is focused on career development, and all team members access unique opportunities to participate in and learn about all aspects of an apparel tech start-up.

About Us

SuitShop offers suiting starting at $199 made for anybody & every body. Originally named The Groomsman Suit, SuitShop was born out of co-founder and designer Jeanne’s (not-so-great) experience suiting up her own wedding group in rental tuxedos. Childhood best friend Diana, graduate of MIT’s Sloan School of Management, joined to pioneer a new path in special-event suiting.

Since then, SuitShop has secured a place amongst the leading wedding industry brands, expanded to serve special occasions beyond weddings as well as everyday suiting and more, and opened six physical showrooms. We’ve grown an incredibly strong online presence and suited up over 100k people. And we’re just getting started!

The Role: Associate Showroom Manager

About this position

The role of an Associate Showroom Manager at SuitShop involves assuming the retail management responsibility for a single showroom, ensuring exceptional operational and commercial standards within agreed budgets. Leading by example, the role focuses on maximizing and driving store sales, performance and profitability through strategies that drive store traffic, successfully completing group and individual fittings and networking with complimentary wedding brands and professionals in the area, ultimately delivering SuitShop's key business objectives.

Job Location

Columbus, OH.  Ability to reliably commute or planning to relocate before starting work. (Required)

You will…

• Achieve plan targets that will be provided monthly based on business growth trends.
• Become an expert on our product and services to deliver ultimate levels of customer service.
• Fit and talk with customers enthusiastically and resolve any issues or concerns they may have. Assist with styling suggestions, fit recommendations and up-sell opportunities. Exude the "above and beyond" brand philosophy through your customer service efforts.
• Plan and execute a post-appointment communication flow to generate sales and provide support to your showroom clients.
• Ensuring the showroom exceeds weekly online customer service ticket KPI’s providing phone, chat and email support through our portal.
• Research and regularly attend wedding expositions locally to generate new customer leads.
• Network with local wedding professionals and add new connections to SuitShop Insider program.
• Ensure showroom replenishment procedures are in place to ensure sizing/fit options are always available to customers as they attend fittings.
• Process shipment deliveries, maintain stockroom organization. Order fulfillment for special and urgent orders in a timely manner.
• Train, develop and act as coach for all/future members of the store team to ensure high performance and productivity at all times.
• Attend monthly team meetings and provide thorough updates to the team regarding store stats and events.
• Maintain high visual standards throughout the showroom so the collection is presented in a way that delights our customers. Suit & shirt try-on samples must be pressed/dry-cleaned to ensure they are in quality shape for fittings.
• Use independent discretion, judgment, and management skills during the time at work, and in all aspects of the job role.
• Collaborate and maintain a close working relationship with Showroom Manager counterparts throughout the country to ensure the showrooms are operationally cohesive.

You are…

• Passionate Advocate of SuitShop Brand.
• An experienced manager in a retail environment preferred.
• An inspirational leader who can work independently and bring new ideas and strategies to the growth of the business.
• Able to demonstrate a track record of improving sales figures and KPI achievements.
• Proficient in dealing with and resolving dis-satisfied customer complaints or misunderstandings.
• A strong verbal and written communicator.
• Experienced in visual merchandising.
• Experienced in stock management.
• Knowledge of POS, Microsoft office, and basic computer skills (including iPads, Internet)
• Available to work a flexible schedule, including evening, weekends, and holidays.

What We Offer

• Excellent Salary: To be determined by location and experience
• Full-time Schedule: To be determined by the Showroom Manager and will include evening and weekend coverage.
• Health Insurance: SuitShop offers two different health and dental insurance plan options and will cover 50% of plan’s premium for single employee, family or domestic partner.
• Vacation Policy: Three weeks paid time off. One additional day is earned for every year employee is with the company. Paid time off includes sick time. Eight holidays: Birthday, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas and New Year’s Day.
• Annual performance bonus based on team revenue goals.
• Employee discount and a clothing allowance for Full Time employees. 
• Training in key business applications such as Shopify, Gorgias, Aircall, Inventory Management tools and social media channels.
• Wellness and professional development reimbursements are available.
• SuitShop is an equal opportunity employer.
  

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.