Seattle Showroom Manager

SuitShop is a US-based e-commerce suiting company–the first online brand of its kind, offering high quality, size- and gender-inclusive suiting at an affordable price point. With three brick-and-mortar showrooms in Denver, Chicago, and Philadelphia along with tech-driven online sizing solutions and best-in-class customer service, SuitShop is experiencing record growth and is excited to bring new Stylists onto the team. SuitShop is focused on career development, and all team members access unique opportunities to participate in and learn about all aspects of an apparel tech start-up.

About Us

SuitShop offers $199 suiting made for anybody & every body. Originally named The Groomsman Suit, SuitShop was born out of co-founder and designer Jeanne’s (not-so-great) experience suiting up her own wedding group in rental tuxedos. Childhood best friend Diana, graduate of MIT’s Sloan School of Business, joined to pioneer a new path in special-event suiting.

Since then, SuitShop has secured a place amongst the leading wedding industry brands, expanded to serve special occasions beyond weddings as well as everyday suiting and more, and opened three physical showrooms. We’ve grown an incredibly strong online presence and suited up over 100k people. And we’re just getting started!

The Role

About This Position

The role of a Showroom Manager at SuitShop involves assuming overall management
responsibility for a single store, ensuring exceptional operational and commercial
standards within agreed budgets. Leading by example, the role focuses on maximizing
and driving store sales, performance and profitability through strategies that drive store
traffic, successfully completing group and individual fittings and networking with
complimentary wedding brands and professionals in the area, ultimately delivering
SuitShop's key business objectives.
The Showroom Manager position is an at-will employment position.

Job Location

2318 NW Market Street, Seattle, WA 98107 Ability to reliably commute or planning to relocate before starting work. (Required)

You will...

• Report and deliver on the retail strategic plan. Achieve strategic plan targets that
  will be provided monthly based on business growth trends.
• Become an expert on our product and services to deliver ultimate levels of
  customer service.
• Ensure showroom replenishment procedures are in place to ensure sizing/fit
  options are always available to customers as they attend fittings.
• Shirt try-on samples must be pressed/dry-cleaned to ensure all try on samples are
  in quality shape.
• Fit and talk with customers enthusiastically and resolve any issues or concerns
  they may have. Assist with styling suggestions, fit recommendations and up-sell
  opportunities.  Exude the "above and beyond" brand philosophy through your
  customer service efforts.
• Attend weekly team meetings and provide thorough updates to the team regarding
  store stats and events.
• Provide phone, chat and email support through our customer service portal.
• Select, train, develop, manage, and act as coach for all/future members of the
  store team to ensure high performance and productivity at all times.
• Use independent discretion, judgment, and management skills during the time at
  work, and in all aspects of the job role.

You are...

• Passionate Advocate of the SuitShop Brand
• Experienced in customer service & suit fit language and sizing
• An inspirational leader who can work independently and bring new ideas and
  strategies to the growth of the business
• Experienced in recruiting, leading, managing, and training retail teams effectively.
• Able to demonstrate a track record of improving sales figures and KPI
  achievements
• Experienced in dealing with and resolving dissatisfied customer complaints or
  misunderstandings
• Experienced in visual merchandising
• Experienced in stock management
• Experienced in basic email, phone, and person to person communication etiquette
  

What We Offer

Full-time Salary: Full-time Salary range of $65,000-$70,000 annual salary based on prior experience and qualifications paid on the 1st and 15th of each month. Salary is based on a forty-hour expected work week. This position is FLSA non-exempt. Opportunity to earn a discretionary annual bonus, if eligible.

Full-time Schedule: To be determined based on coverage needed for optimal store
hours and appointment demand.

Medical, Dental & Vision Benefits

Paid Time Off Policy: Three weeks paid time off which begins to accrue from the date of
hire. One additional day is earned for every year employee is with the company with a
maximum of 10 additional PTO days. Paid time off includes sick time. Eight holidays:
Birthday, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, New Year’s Day
and one non-designated holiday to celebrate anything you wish.

Growth and Wellness: Opportunity to request annual professional growth and wellness
stipend. Professional stipend is intended to be used for job related training. The wellness
stipend is for selfcare!

Generous Employee Discount

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.