DC Showroom Stylist (Part Time)

About This Position

SuitShop is a US-based e-commerce suiting company–the first online brand of its kind, offering high quality, size- and gender-inclusive suiting at an affordable price point. With eight brick-and-mortar showrooms in Atlanta, Denver, Chicago, Philadelphia, Boston, Houston, Columbus and Seattle along with tech-driven online sizing solutions and best-in-class customer service, SuitShop is experiencing record growth and is excited to bring new Showroom Managers onto the team. SuitShop is focused on career development, and all team members access unique opportunities to participate in and learn about all aspects of an apparel tech start-up.

About Us

SuitShop offers $199 suiting made for anybody & every body. Originally named The Groomsman Suit, SuitShop was born out of co-founder and designer Jeanne’s (not-so-great) experience suiting up her own wedding group in rental tuxedos. Childhood best friend Diana, graduate of MIT’s Sloan School of Management, joined to pioneer a new path in special-event suiting.

Since then, SuitShop has secured a place amongst the leading wedding industry brands, expanded to serve special occasions beyond weddings as well as everyday suiting and more, and opened six physical showrooms. We’ve grown an incredibly strong online presence and suited up over 100k people. And we’re just getting started!

The Role: Part-time Showroom Stylist

About This Position

The role of a Stylist involves supporting the overall team responsibilities and customer experience for a single store.  Ensuring exceptional operational and commercial standards to achieve and exceed store performance goals. The role focuses on maximizing and driving store sales, successfully completing group and individual fittings and supporting in store and possible online customer service to deliver on SuitShop's key business objectives.

Job Location

1655 Wisconsin Ave NW, Washington, DC 20007. Ability to reliably commute or planning to relocate before starting work. (Required)

You will:

• Become an expert on our product and services to deliver ultimate levels of customer service. 
• Ensure showroom replenishment procedures are in place to ensure sizing/fit options are always available to customers as they attend fittings.
• Shirt try-on samples must be pressed/dry-cleaned to ensure all try on samples are in quality shape.
• Enthusiastically welcome, engage and fit customers. Address and resolve any issues or concerns they may have.
• Assist with styling suggestions, fit recommendations and up-sell opportunities. 
• Exude the "above and beyond" brand philosophy through your customer service efforts.
• Provide phone, chat and email support through our customer service portal.
• Ensure the showroom visual and merchandising standards are maintained throughout the day and at store opening and closing time.
• Use independent discretion, judgment, and management skills during the time at work, and in all aspects of the job role.

You are:

• A passionate advocate of the SuitShop brand.
• Experienced in and driven by providing the highest level of customer service.
• A multi-tasker who works well as part of a team and independently in a store setting.
• Available to work on evenings and weekends as required by the business.
• Able to demonstrate a track record of improving sales figures and KPI achievements.
• Experienced in dealing with and resolving dis-satisfied customer complaints or misunderstandings.
• Experienced in visual merchandising.
• Experienced in stock management.
• Experienced in basic email, phone, and person to person communication etiquette.

What We Offer

• Competitive hourly rate of $23 per hour
• Paid time off
• Onboard training in suiting and in key business applications such as Shopify, Gorgias, Inventory Management tools. 
• SuitShop is an equal opportunity employer.
• Opportunities to advance career in a growing company.