An update to SuitShop trial orders.
SuitShop orders are already completely risk-free, so we've moved on from trial orders to streamline our process. With free shipping, returns, and exchanges, you can check out our fit—and color, quality, and style—without needing to commit. You can try at home with any style and any order.
For any questions about our decision to discontinue the trial program, how you can still try out a suit or tuxedo at home, and more, read on below or reach out to us.
In short, our Try-at-Home program didn't offer many benefits over our standard order process. To start, our previous home trial process had limitations on total order value and product types, which customers don't have to worry about now; any product or order is risk-free.
In addition, payment authorization for trial orders was confusing. Previously, to complete a trial order, a credit card hold for the total value was placed for the duration of the trial, so even though customers were not technically charged, they didn't have access to the funds from the order. For that reason, trial orders added confusion for customers without a big advantage.
Now, there is more clarity surrounding payment without any added burden or risk, since free and easy returns and exchanges on unworn, unaltered items are guaranteed for 30 days within the US. This change also streamlines communications surrounding trial orders and cleans up customers' inboxes, and it helps us keep costs down so we can maintain our low prices!
- You can confidently try at home with any order.
- Shipping, returns, and exchanges are all easy and free.
- Returns get a full refund to the original form of payment.
- The checkout process is easier.
- Communication is clearer, and you get fewer emails.
- We cut out the middle man so we can keep prices low for customers.
So go ahead and try out that suit you have your eye on, without the worry.
Simply add any item(s) you're interested in to your cart and check out. Since we guarantee completely free shipping, returns with full refund to original form of payment, and no-fee exchanges* plus a hassle-free process, you can see fit, fabric, quality, and style, try on your items, and even compare multiple sizes without any worry.
*For unworn, unaltered items within 30 days and within the US.
With both free (and quick!) order shipping and free, no-hassle returns or exchanges within the US, you don't have anything to lose by trying out an item!
If for any reason you don't love what you get, no worries, we'll take care of it. Our delivery boxes have a QR code for returns and exchanges inside, so you can get your pre-paid return shipping label and instructions with no effort, right away. For any and all returns, we will issue a full refund to the original form of payment.
No worries! Any current orders are unaffected and will function and process as normal. Please reach out to our Customer Care team if you have any questions, and we'll be sure to help.
We know the just-right fabric, fit, and color are especially important when it comes to wedding attire. That's why we offer free fabric swatches, engaged couple consultations and fittings in our showroom cities (Atlanta, Boston, Chicago, Denver, Houston, and Philadelphia), and virtual appointments to plan and get expert advice from anywhere!
We have a stress-free Wedding Group Management System to suit your whole party with ease, too! But if you want a bit more reassurance before you set up your group, you can absolutely still try out a suit yourself, risk-free, without the commitment. Simply add the items you're interested in to your cart and check out: we'll cover shipping, and if you don't love what you get, returns and exchanges are free and easy.